Question 1

What is The Local Drinks Co?

Accepted Answer

The Local Drinks Co is a handcrafted drinks brewery based in Margaret River, Western Australia. Founded in 2015, we make three ranges of better-for-you beverages: rok Kombucha (raw, organic fermented tea), rok+ (functional kombucha-based drinks with added health benefits), and Waves & Caves (handcrafted sodas, premium mixers, and sparkling waters). Everything we make is free from artificial flavours, colours, and preservatives.

Question 2

Where are your drinks made?

Accepted Answer

Every single product we make is handcrafted in small batches in Margaret River, Western Australia — one of Australia's most celebrated food and beverage regions. We use locally sourced ingredients wherever possible and brew with pure Margaret River water.

Question 3

How long have you been making drinks?

Accepted Answer

Since 2015. We started as a small kombucha brewery in the heart of Margaret River and have grown to offer three distinct ranges. Our team includes award-winning winemakers, which is why flavour is as important to us as health benefits.

Question 4

Are your drinks Australian made?

Accepted Answer

Yes — 100% Australian made, in Margaret River, WA. We're proudly local and have no intention of changing that.

Question 5

What is kombucha?

Accepted Answer

Kombucha is a fermented tea drink made by fermenting sweetened tea with a symbiotic culture of bacteria and yeast (called a SCOBY). The fermentation process produces probiotics, enzymes, B vitamins, and organic acids — all of which are beneficial for gut health. The result is a naturally fizzy, slightly tart drink that's lower in sugar than soft drinks and packed with live cultures.

Question 6

Is kombucha good for gut health?

Accepted Answer

Yes — kombucha contains live probiotic cultures that support a healthy gut microbiome. A healthy gut is linked to better digestion, stronger immunity, improved energy levels, and even better mood. Our rok Kombucha is brewed raw, meaning the cultures are still alive and active in every bottle — unlike pasteurised kombucha, which kills the cultures during heat treatment.

Question 7

What does 'raw' kombucha mean?

Accepted Answer

Raw kombucha means it has not been pasteurised after fermentation. Pasteurisation uses heat to extend shelf life, but it also kills the live probiotic cultures — which are the main health benefit of kombucha. Our rok range is always raw, meaning you get the full benefit of the live cultures in every sip.

Question 8

How much sugar is in your kombucha?

Accepted Answer

Our rok Kombucha typically contains 4–6g of sugar per 100ml, depending on the flavour. For context, a standard soft drink contains 10–12g per 100ml. The sugar in kombucha is also partially consumed by the culture during fermentation, meaning the body processes it differently to added sugar in soft drinks.

Question 9

Does kombucha contain alcohol?

Accepted Answer

Kombucha naturally contains a very small amount of alcohol as a byproduct of fermentation — typically less than 0.5% ABV. This is the same level as many fruit juices and is considered non-alcoholic. Our rok Kombucha is suitable for the whole family.

Question 10

Is kombucha suitable for pregnant women?

Accepted Answer

We recommend consulting your healthcare provider before consuming kombucha during pregnancy. While the alcohol content is very low (under 0.5% ABV), some healthcare professionals recommend avoiding fermented drinks during pregnancy as a precaution.

Question 11

Can kids drink kombucha?

Accepted Answer

Yes — our rok Kombucha is suitable for children. The alcohol content is below 0.5% ABV, which is comparable to fruit juice. Many parents find it a great alternative to soft drinks for kids, given the lower sugar content and probiotic benefits.

Question 12

What's the difference between rok, rok+, and Waves & Caves?

Accepted Answer

rok Kombucha is our original range — raw, organic fermented tea in a variety of flavours. rok+ is our functional range, built on the same kombucha base but with added ingredients targeting specific health outcomes (clean energy, immunity, recovery). Waves & Caves is our non-kombucha range — handcrafted sodas, premium gin mixers, and natural sparkling waters, all lower in sugar and preservative free.

Question 13

What rok+ functional drinks do you offer?

Accepted Answer

We currently offer three rok+ functional drinks: - rok+ Clean Energy: with green coffee bean, L-theanine and ginseng for sustained energy without the crash - rok+ Immunity: with Bacillus Coagulans, turmeric, ginger and vitamin C for gut and immune health - rok+ Recovery: with electrolytes, B vitamins and DHM for rehydration and hangover relief

Question 14

What sizes do your drinks come in?

Accepted Answer

rok Kombucha is available in 330ml x 8 packs and 750ml x 6 packs. rok+ functional drinks come in 330ml x 8 packs. Waves & Caves Sodas come in 330ml x 12 packs. Waves & Caves Mixers (tonic water and soda water) come in 330ml x 24 cartons. Waves & Caves Sparkling Water comes in 330ml x 12 packs.

Question 15

Are your drinks gluten free?

Accepted Answer

Yes — all of our drinks are gluten free. We do not use any gluten-containing ingredients in any of our products.

Question 16

Are your drinks vegan?

Accepted Answer

Yes — all of our products are vegan friendly. We use no animal-derived ingredients.

Question 17

Do your drinks need to be refrigerated?

Accepted Answer

Yes, we recommend storing all of our drinks refrigerated for best taste and to preserve the live cultures in our kombucha range. If your order arrives at room temperature, simply refrigerate for a few hours before drinking.

Question 18

Do you ship to all of Australia?

Accepted Answer

Yes — we deliver Australia-wide. We ship to all states and territories including Western Australia, New South Wales, Victoria, Queensland, South Australia, Tasmania, the ACT, and the Northern Territory.

Question 19

How much does shipping cost?

Accepted Answer

Shipping is calculated at checkout based on your location and order size. We offer free shipping on orders over [insert threshold]. For smaller orders, a flat shipping rate applies. WA customers typically receive faster delivery given our Margaret River base.

Question 20

How long does delivery take?

Accepted Answer

Delivery times vary by location: - Western Australia: 2–4 business days - Eastern states (NSW, VIC, QLD): 5–8 business days - SA, TAS, NT, ACT: 5–10 business days Please note that drinks are perishable and we take care to package them safely for transit.

Question 21

Can I track my order?

Accepted Answer

Yes — you'll receive a tracking number by email once your order is dispatched. You can use this to track your delivery through our courier's website.

Question 22

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged, please contact us at Info@localdrinksco.com.au or call 08 9757 2468 within 48 hours of delivery with a photo of the damage. We'll arrange a replacement or refund in line with Australian Consumer Law.

Question 23

Do you offer a subscription?

Accepted Answer

Yes — we offer a subscription service so you never run out of your favourite drinks. Subscribers save on every order and enjoy the convenience of regular deliveries to their door. You can manage, pause, or cancel your subscription at any time through your account portal.

Question 24

How does the subscription work?

Accepted Answer

Choose your products and delivery frequency (weekly, fortnightly, or monthly), then subscribe at checkout. Your order will be automatically processed and shipped on your chosen schedule. You'll receive an email before each order is processed so you can make changes if needed.

Question 25

Can I change or cancel my subscription?

Accepted Answer

Yes — you have full control. You can change your products, adjust your delivery frequency, pause, or cancel at any time through your subscription account portal at localdrinksco.com.au/a/subscriptions/login. There are no lock-in contracts.

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